1. Appliance Repairs
1.1. Fixed Labour Charge
Our one-off fixed labour charge covers the engineer’s call-out, diagnostics and labour. This charge applies regardless of the number of visits required or the amount of time spent on-site.
The charge may cover one or more of the following: call-out, diagnostics and/or labour. It applies even if only one visit is required and whether or not a repair is ultimately completed. The charge is based on the fault description provided to us at the time of booking.
Please note that additional charges may apply for certain brands or appliance types, including but not limited to Miele and Fisher & Paykel.

1.2. Spare Parts
Any spare parts required will be charged separately unless specifically stated otherwise.
1.3. Availability of Repairs and Parts
We aim to repair most domestic appliances. However, the appliance manufacturer, type, model and age can significantly affect whether replacement parts can be obtained promptly and whether a repair can be completed.
Once a specific appliance is no longer manufactured, the manufacturer will usually only stock replacement parts for a limited period.
1.4. Payment Terms
Payment is required before or on the day of the engineer’s first visit. Payment can be made by cash or debit/credit card, excluding American Express.
Payment for any parts that need to be ordered must be made before the order is placed. Any applicable refunds for parts will be handled in accordance with Clause 2.15.
1.5. Engineer Attendance and Ordering Parts
Our engineer will attend on the agreed date and time to assess and, where possible, repair your appliance.
If any required parts are unavailable at the time of the call-out, the engineer will usually order the part(s) within 1–2 working days. Parts normally arrive within 2 working days of being ordered if they are in stock.
If parts are not in stock, delivery can take from 3 working days, with the average being around 10 working days. Some manufacturers’ parts are more difficult to source and, in some cases, may need to be obtained from overseas, which can delay completion of the repair.
Once the required part(s) are available, we will contact you to arrange a further appointment to complete the repair.
1.6. Appointment Times
We do our utmost to attend on the agreed date and time, including bookings made through our website. However, there may be occasions when we are unable to attend as planned.
If this happens, we will contact you to rearrange the appointment. If an engineer attending on behalf of Trusted Appliance Repairs is assigned to your booking, they may contact you directly.
1.7. Commercial Appliances
We do not repair commercial appliances. However, we may repair domestic appliances installed in commercial premises. In these circumstances, no guarantee will be provided for the repair.
1.8. Liability for Losses
We do not accept liability for any losses incurred before, during or after the provision of our products and/or services. This includes, but is not limited to, food loss, laundry costs, loss of earnings, loss of time or time taken off work.
1.9. Multiple Appliances
If you ask Trusted Appliance Repairs to repair more than one appliance at your property, each appliance will be charged at the normal repair rate.
1.10. Parking, Congestion Charges and Fines
Free parking or a valid parking permit must be provided for the engineer attending your repair.
If parking is not provided, you may be charged for parking costs. If your property is located within the London Congestion Charge or ULEZ zones, these charges may also be passed on to you.
Any parking fines or related penalties incurred as a result of the visit will be charged back to the customer. These charges will be in addition to any other fees. Please refer to our charges or contact us for more information.
1.11. Additional Labour or Specialist Assistance
The fixed labour charge outlined in Clause 1.1 covers a standard engineer attendance.
Where a repair reasonably requires additional resources, such as a second engineer, specialist assistance or significantly extended time on-site, additional charges may apply. Examples include accessing a tumble dryer stacked above a washing machine or safely handling heavy or built-in appliances.
Any such charges will be discussed with you in advance wherever possible and can be provided upon request.
1.12. Customer-Supplied Parts
We reserve the right to refuse to install any spare parts that have not been sourced through Trusted Appliance Repairs or its representatives, as we cannot verify their safety, suitability or validity.
If we agree to install customer-supplied parts, the repair and any associated work will not be covered by any warranty. If the part is incorrect or further visits are required as a result, additional charges will apply.
1.13. Consumable Materials
For all services provided, a fixed charge for consumable materials may be applied under the designated part number “SUNDRIES”.
Consumable materials may include, but are not limited to, adhesives, screws, heat shrink tubing, cable ties and similar items.
The standard consumables fee is £3.00 per service instance. This fee may be adjusted depending on the actual quantity and type of consumable materials used. If adjusted, the final charge will reflect the materials used and will be communicated to the customer.
The consumables fee is non-negotiable and will be automatically included in the total service cost.

2. Issues That May Arise During Your Repair
2.1. Misuse, Neglect, Poor Installation or Incorrect Fault Description
If, at the time of the call-out, the fault is found to be the result of misuse, neglect, poor installation or if the appliance type or fault differs from the description originally provided, we reserve the right to charge the full labour rate.
2.2. Unavailable Spare Parts
If we are unable to obtain the required spare parts from our suppliers, we may be unable to repair your appliance. In these circumstances, the full labour rate will still apply.
2.3. Appliance Access
Some repairs require the appliance to be fully accessible, for example, where it needs to be moved from under a work surface without damaging surrounding fittings or facia.
If your appliance cannot be accessed safely or easily, we reserve the right to stop or abort the repair. In such cases, the full labour rate may still apply.
2.4. Cancelling Repairs
You are expected to provide as much notice as possible if you need to cancel a repair.
If we have already attended and the repair has started, the full labour rate will be charged.
2.5. Safe and Sufficient Access
You must provide safe and sufficient access for the installation, repair or removal of any goods.
While we will take reasonable care to avoid damage to flooring, fittings or surrounding areas, we do not accept liability for such damage unless it is conclusively proven to have been caused solely by our gross negligence.
If we believe there is insufficient access, we will advise you and you may reschedule the booking once the appliance is accessible.
Any damage must be reported to the engineer at the time of the visit or to the Service Manager within 48 hours. Failure to report damage within this 48-hour period will result in a waiver of any claim against us.
We are not liable for damage resulting from pre-existing conditions, structural weaknesses, unforeseen obstacles or any factor beyond our control. We are also not responsible for any consequential or incidental losses.
2.6. Obsolete, Unobtainable or Uneconomical Repairs
If we are unable to repair your appliance because parts are obsolete, unobtainable or the repair is considered uneconomical, the standard labour charge will still apply.
Any parts fitted or supplied will remain chargeable unless removed and confirmed as returnable and refundable in accordance with Clause 2.15.
2.7. Rodents or Insects
If rodents, such as rats or mice, or insects are present in the property at the time of the repair, we reserve the right to abort the repair due to health and safety concerns.
This measure is in place to minimise contamination and protect the health and safety of others. In such cases, the full labour rate will still be charged.
Our engineers are instructed to follow protocol and leave the premises immediately if an infestation is identified. We will advise you about rescheduling once the property has been confirmed as free from rodents and insects.
If any repair work is carried out under these conditions, no warranty will be offered and no refunds will be provided.
2.8. Unhygienic or Unsafe Working Conditions
If the environment in which the repair is to be carried out is found to be unhygienic, excessively dirty or poses a health and safety risk, we reserve the right to abort the repair.
The full labour rate will still apply. We will advise you about rescheduling once the environment has been suitably cleaned and deemed safe.
2.9. Incorrect Appliance Type or Size
If the appliance type or size reported to us differs from the actual appliance, for example a 60cm fridge freezer compared with a side-by-side American-style fridge freezer, we reserve the right to amend the labour charge accordingly.
2.10. Special Order Parts
Special order parts required for your repair and ordered specifically for your appliance are non-refundable once the order has been placed.
It is the customer’s responsibility to confirm the need for such parts before the order is made. If the repair is cancelled after special order parts have been purchased, the cost of these parts will still be charged in full.
2.11. Missed Visits
If two or more scheduled visits are missed, a missed visit fee equal to the full labour rate may be applied.
While we do our best to accommodate customers, it is not the responsibility of Trusted Appliance Repairs to ensure customers are present to grant access. Customers are expected to be available at the agreed date and time.
If you need to reschedule, we kindly ask that you notify us in advance.
2.12. Diagnostic Repairs and Further Faults
If an engineer identifies a faulty part during testing, the part may need to be repaired or replaced before further diagnosis can be completed. This is particularly relevant for components such as PCBs and control devices.
If a further fault is identified after a part has been replaced, any additional parts will be quoted for and charged separately.
Fitted parts are non-returnable and non-refundable unless they are proven to be faulty or misdiagnosed.
2.13. Repairs That Cannot Be Guaranteed or Completed
We cannot guarantee that every appliance can be repaired. Repairs may be impossible due to technical limitations, part shortages or lack of local service capability.
We also reserve the right not to attempt repairs that, in our professional judgment, may result in repeated faults or may not be cost-effective.
This includes, but is not limited to, work such as joining dissimilar metals, for example copper to stainless steel or brass to steel, sealed-system repairs involving restricted refrigerants, or manufacturer-only procedures beyond our standard capabilities.
In these circumstances, we will offer guidance or advise you on the next steps, but we are not liable if the repair cannot be completed.
2.14. No Fault Found or Intermittent Faults
If, on attendance, the appliance is found to be operating normally and the reported fault cannot be reproduced or identified, the visit will be treated as a completed attendance and the standard labour charge will apply.
If a fault is not present at the time of a reattendance, the visit will not be treated as a recall, regardless of whether the same fault has been reported previously or how much time has passed.
Intermittent faults cannot always be observed, and any further visits will be chargeable as a new attendance.
2.15. Refunds for Parts
Parts that have been fitted are non-refundable.
Parts ordered but not fitted may be eligible for a refund, subject to the deduction of any applicable supplier restocking fees and reasonable handling costs.
Special order parts, or parts specifically sourced for your appliance, are non-refundable once ordered.
If you choose not to proceed with further repairs, you remain responsible for the cost of any parts already fitted or supplied.
Nothing in this clause affects your statutory rights under the Consumer Rights Act 2015.
2.16. Non-Payment
In the event of non-payment, we reserve the right to take appropriate action to recover our fees. This may include engaging third-party debt recovery agents and/or commencing proceedings in the County Court.
In such cases, all recovery costs will be added to the principal sum owed, together with a £30 administration fee and any applicable interest or charges levied by debt recovery agents.

3. Guarantee Period
3.1. Three-Month Guarantee
All repairs carried out by Trusted Appliance Repairs, or a repairer acting on our behalf, are guaranteed for 3 months for both labour and parts.
This guarantee does not cover any subsequent unrelated breakdowns or faults with the appliance.
The guarantee will become invalid if, after our last visit, the appliance has been repaired, serviced or had spare parts installed or supplied by anyone other than Trusted Appliance Repairs or a repairer acting on our behalf. The guarantee will also become invalid if the appliance is moved to a new address.
3.2. Excluded Parts and Consumables
Certain parts and consumables are excluded from warranties. These include, but are not limited to, refrigeration gases, belts, pulleys, motor brushes, door components such as handles, seals and glass, cosmetic parts such as knobs and trims, lamps, LEDs and internal furniture such as shelves and baskets.
Parts that fail due to use or underlying appliance faults, such as fuses, PCBs or belts, are also not covered and must be replaced before further testing can be carried out.
Please contact us if you require further clarification regarding consumable parts.
3.3. Cancellation Rights
In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of placing it without giving any reason.
However, this right is waived if we begin the repair service before the 14-day cooling-off period expires.
By accepting our service before the end of the 14-day period, you acknowledge and agree that you are waiving your right to cancel the contract. This applies to all services where we attend the appliance before the 14-day cooling-off period has ended.

4. How to Contact Us or Make a Complaint
4.1. Contacting Us
In the first instance, please call us and we will always try to resolve your complaint as quickly as possible.
If the matter cannot be resolved by telephone, we ask that all complaints are submitted in writing. Please email us at trustedappliancerepairs@gmail.com or write to us at:
Trusted Appliance Repairs
{AWAITING NEW ADDRESS}

5. Use of the Trusted Appliance Repairs Website
5.1. Copyright Notice
Trusted Appliance Repairs copyright notice © 2026.
All copyright and other intellectual property rights in any material contained on this website are owned by Trusted Appliance Repairs.
The website contains trademarks, including the Trusted Appliance Repairs name and logo, which belong to Trusted Appliance Repairs.
5.2. Permitted Use
You may:
5.2.1.
Access any part of the website.
5.2.2.
Print one copy of any individual page for your personal use only.
5.3. Prohibited Use
You may not:
5.3.1.
Copy, whether by printing onto paper, storing on disk or by any other means, distribute, alter, tamper with or otherwise use any material contained on the website except as specifically permitted above.
5.3.2.
Copy, distribute or otherwise use any material from the website for any commercial purpose.
5.3.3.
Remove any copyright, trademark or other intellectual property notices contained in the original material from any material copied or printed from the website.
5.4. Links to External Websites, Documents or Files
The Trusted Appliance Repairs website may include links to external websites, documents or other electronic files.
These links are provided to help you find additional information quickly and easily. Trusted Appliance Repairs accepts no responsibility for the content of external websites, documents or files.

6. General Disclaimer
6.1. Website Accuracy
Trusted Appliance Repairs has taken reasonable care to ensure the accuracy and currency of the material contained on this website.
However, Trusted Appliance Repairs makes no express or implied warranties or representations about the content of this website.
Trusted Appliance Repairs accepts no responsibility for any loss or damage that may arise from reliance on information or advice contained on this website and shall not be liable for any typographical errors, omissions or other inaccuracies within the material contained on the website.

7. Amending These Terms and Conditions
7.1. Changes to These Terms
We reserve the right to amend these terms and conditions at any time and without notice.
Any changes will take effect when posted on the website. It is your responsibility to read these terms each time you place a booking.
By placing a booking, you confirm your acceptance of the latest terms and conditions and agree to be bound by them.